PICK QSEND IF -
- Your pipeline starts in person - expos, fairs, lobbies, meetups.
- WhatsApp is where your customers actually reply.
- You have no engineers to spare for an event pipeline.
- You want the CRM, cards and e-sign in the same subscription.
IX - HEAD TO HEAD
Qsend vs Customer.io
Different starting points. Customer.io starts with your event stream and an engineering team. Qsend starts with a handshake. Here's the honest table.
PICK CUSTOMER.IO IF -
- Your product emits a rich event stream and you message on behaviour.
- You need mature iOS/Android SDKs for in-app messaging at scale.
- Your data lives in Segment or Snowflake and must stay warehouse-native.
- Procurement wants a 14-year-old vendor with 7,400 customers.
FEATURE
QSEND
CUSTOMER.IO
Starting price
Free · from £5.99/mo
From $100/mo
Time to first campaign
~30 minutes
Days–weeks (event pipeline first)
Engineering required
None
Yes - events via API/SDK
Email sequences & campaigns
✓
✓
WhatsApp follow-ups
✓ First-class
Limited
AI-personalised drafts
✓ Review before send
✓ Agent
Built-in CRM
✓ Every plan, even Free
-
Contact capture - cards, QR, badge scans
✓ Core product
-
Proposals & e-sign
✓
-
Event ROI attribution
✓ Per expo, per rep
Via custom events
Push & in-app messaging
-
✓ Mature SDKs
Data warehouse pipelines
CSV import/export
✓ Segment, Snowflake, Amplitude
Behavioural product triggers
-
✓ Event-driven core
Languages
15, worldwide
English-first
Enterprise depth
Workspaces, roles, SSO at 50+ seats
✓ Mature
COMPILED SEPTEMBER 2026 FROM PUBLIC PRICING AND DOCS. OUT OF DATE? HELLO@QSEND.CC
↻ - SWITCHING
Move in an afternoon.
Most teams run both platforms for a month while the loop proves itself. That's fine.
Export your people from Customer.io as CSV. Import to Qsend - contacts, tags and statuses map in about two minutes.
Recreate your campaigns as sequences - the AI drafts each step from a description of what sent and when.
Point your sending domain, warm it on a trickle, move volume when deliverability holds.
Run the numbers yourself.
FREE TO START · NO CARD · IMPORT IN MINUTES